Contact Us

For product questions, order assistance, delivery issues or returns, email hello@francisyip.com. Include your order number when available so we can locate your purchase. Do not send full payment card numbers or passwords.

Store and operator

francisyip
Operated by RACHEL BOWEN, an individual retailer
25 Elizabeth St # 1
Bloomingdale, New Jersey 07403
United States

Email: hello@francisyip.com
Website: https://www.francisyip.com/

Business, dispatch and return address

25 Elizabeth St # 1
Bloomingdale, New Jersey 07403
United States

Returns and order changes

Please contact us before mailing a return so we can provide instructions and arrange eligible return shipping at our expense. Eligible returns may be requested within 30 calendar days after delivery. See our Return and Refund Policy.

For an address correction or cancellation, email us as soon as possible. We will check whether your order can be changed before dispatch. See our Shipping Policy for delivery estimates and handling of lost or damaged packages.